The Utility Collection Department's main goal is to efficiently and accurately administer  the timely monthly billing to utility customers; these billing include charges for Water, Sewer, Solid waste, Stormwater and related service charges.

Over 7,600 accounts are maintained by staff with monthly billings, collection efforts, service calls, routine meter maintenance and a meter replacement schedule, to ensure accuracy of all water meters in the City.

Efficient and effective customer relations are very important roles for staff, as they assist customers with various inquiries and problems. New accounts are established, current accounts are transferred or closed, landlord accounts, water only and solid waste only accounts are established on a daily basis.

Coordinated efforts to collect overdue charges, provide for leak adjustments; prior to monthly late notice's and final disconnection of service due to non-payment.